Shipping, Returns + Warranty

Shipping, Returns + Warranty
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SHIPPING POLICY

OUR FAST SHIPPING PLEDGE

Most orders are shipped within 3-5 days after ordering. Expedited U.S. shipping orders made after noon CST are processed the next business day. Orders made during peak season may take longer to process due to volume constraints.

EXPEDITED SHIPPING FOR TACTACAM PRODUCTS

We now offer two expedited shipping options via FedEx:

Overnight: $50 flat fee
2-day: $25 flat fee

Overnight delivery guarantees next-day delivery by 3 p.m. but excludes weekends and major U.S. holidays, and does not cover international orders or shipments to Alaska and Hawaii. Expedited shipping cannot be delivered to a P.O. box.  

Expedited orders placed before 12pm CST will ship the same business day (excluding weekends and major U.S. holidays). Orders placed after 12pm CST will ship the following business day, regardless of expedited services purchased. Expedited shipping is not available to Alaska, Hawaii, international addresses, or P.O. boxes.

STANDARD DOMESTIC AND INTERNATIONAL SHIPPING

We use USPS to ship in the United States. International shipping options vary depending on location and country-specific policies.

SHIPPING COSTS

 Orders placed and shipped within the continental U.S.

$5.99 (excluding free shipping promotions)
Overnight shipping: $50, flat fee
2-day shipping: $25, flat fee

Free shipping for all orders over $100

Orders placed and shipped within Canada

$5.99 (excluding free shipping promotions)

 Free shipping on orders over $100
 

Non-US & Canada Orders

$50.00 not including duties and taxes, for which the customer is responsible

DEFEND SHIPPING POLICY FINE PRINT  

Keep in mind that orders may take longer to arrive due to variables outside our control. We will update processing times as needed.

 If your item is out of stock or backordered, we will let you know as soon as possible.

POTENTIAL SERVICE INTERRUPTIONS

Orders may take longer to arrive due to variables outside of our control. As supply chain interruptions occur from time to time, we will update our processing times as needed. Peak season order processing times may fluctuate depending on order volume. Out of stock or items on backorder will be communicated to the consumer in the most timely manner possible.

DEFEND Return Policy: Our 30-Day Money-Back Guarantee

We want you to love our products–and we want you to let us know if something is wrong. Our 100% satisfaction guarantee means that if at any time within 30 days of receiving your order, you may return it to us for a refund–no questions asked. This includes any items that were damaged during shipping or were otherwise imperfect. Unfortunately, any shipping fees you may have paid are not refundable, and this applies only to orders placed at defendcellcam.com.

RETURN INSTRUCTIONS

1. Before sending anything to Tactacam, please contact our Customer Support Team at support@tactacam.com or (218) 282-5650. Office hours: 

* Monday-Friday: 8:30 a.m. – 5 p.m. CST  

* Saturday: 8:30 a.m. –2 p.m. CST

2. Customer Support will provide a Return Merchandise Authorization, or RMA, number. Please print two copies of this; place one inside the box and outside the box you will use to return the products.

3. Items being returned must be received by Tactacam within 14 days of the RMA being issued. Items returned without an RMA number will not be accepted.

4. U.S. customers: Mail your returned items to:  

Tactacam

1668 Jordan West Road 

Decorah, IA 52101

Tactacam Warranty

Tactacam products and accessories, including Reveal and DEFEND cameras and accessories, are guaranteed against manufacturing defects for one year from the delivery date. If you bought something that has a manufacturing defect, we will repair the defective part or product, or replace it with a comparable part or product at our discretion.

Except for such repair or replacement, the sale, processing, or other handling of this product is without warranty, condition, or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. Warranties are limited to items acquired through authorized dealers and channels. Items purchased through gray markets and unauthorized resellers are not covered by this or any warranty. Tactacam assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall Tactacam be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.

Returns or replacements of parts and/or products may be subject to shipping, handling, replacement, and/or restocking fees. International warranty return shipping or shipping a product back to the customer is not included.

WARRANTY EXCLUSIONS

Under no circumstances is Tactacam responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. Tactacam will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. We make every effort to make sure all information on our website is correct.

REPAIR AND REPLACEMENT SERVICE

Tactacam will replace your product or part free of charge if it has a manufacturing defect that is covered by the warranty below. Tactacam is not responsible for shipping costs associated with warranty returns. Returns that don’t qualify for warranty coverage will be returned to customers.

REPAIR AND REPLACEMENT INSTRUCTIONS